Digital Products Delivery
Email Delivery: After your purchase is confirmed, an email containing a download link or access instructions will be sent to the email address provided during checkout. Please ensure that your email address is correct to avoid any delivery issues.
Physical Products Delivery
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
2. What are my shipping & delivery options?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
3. Shipping Costs
We offer free standard shipping for orders over a certain amount, which will be clearly indicated on our website. Refer product Pricing Details here.
4. Handling Time
All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
5. Delivery Time
Estimated delivery times are provided during checkout and may vary depending on your location. We generally take 6 – 10 days to deliver. Please note that delivery times are estimates and are not guaranteed.
6. Order Tracking
Once your order has been shipped, you will receive an email with tracking information so you can monitor your shipment.
7. Delivery Issues
If a package is returned to us due to an incorrect or incomplete address provided by you, the customer, or if you were not available to receive your order, we will reship the package to you at your expense.
We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your package is lost or delayed, please contact the shipping carrier with your tracking number for more information.
8. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at support@rovingrainbow.com
Contact Information
If you have any questions about our Shipping & Delivery Policy, please contact us at:
- Email: support@rovingrainbow.com
- By visiting this page on our website: Contact Us Page